Change and Returns

Here you'll find information about returns and exchanges.

General

If you wish to return a product, you need to notify us via email at kundtjanst@footish.se but remember that the cost of the return shipping is paid by you (if you use the included return label, you will only be charged 39 SEK for the return).

We recommend using a shipping service that offers tracking of the package. Please note that we cannot be held responsible for packages that disappear during shipping. Packages sent as COD are not picked up.

If the box is damaged or written on, or tags are missing, you will be charged a penalty fee of 300 SEK.

Exchanges

  • Complete a new order for the shoes that you wish to exchange for, and return the first pair as a regular return. Your replacement pair will be treated as a new order, and will be sent out from our warehouse as soon as possible, usually within 1-3 business days.
  • Once we've recieved and processed your return, the full amount of the first order (including shipping) will be refunded. This means that you only pay shipping once. We will notify you via email once your return is processed (usually within 14 days).
  • Please note that if you use the included return form (only applicable in Germany) your return is handled free of charge.
  • You have 30 days (from the day you receive your package) to deciede to return your product.

Does it cost anything to make an exchange?

Yes, you as the customer is paying the cost of the return shipping. You are free to choose any shipping method and provider you wish, but we recommend using a shipping service that offers tracking of the package. Please note that we cannot be held responsible for packages that disappear during shipping. Packages sent as COD are not picked up.

  • We are not responsible for packages that are lost in transit.
  • Packages sent as COD are not picked up.

How long do I have to make up my mind about a product?

You have 30 days to decide if you want to keep your products, counted from the day you recieve your order.

Returns

  • Include the reciept/bill that was included in the package, so that we know who sent us the package.
  • Make sure to take care when you wrap the products, in paper or in plastic. If the box is damaged or written on, or tags are missing, you will be charged a penalty fee of 300 SEK.
  • Send the package to: Footish, Östra Ågatan 9, 753 22 Uppsala, Sweden. Don't forget to mark the package with the sender name. Packages sent as COD will not be picked up.
  • Once your package is received, and approved, your refund will be processed.

Does it cost anything to make an exchange?

Yes, you as the customer is paying the cost of the return shipping. You are free to choose any shipping method and provider you wish, but we recommend using a shipping service that offers tracking of the package. Please note that we cannot be held responsible for packages that disappear during shipping. Packages sent as COD are not picked up.

  • We are not responsible for packages that are lost in transit.
  • Packages sent as COD are not picked up.

Does it cost anything to make an exchange?

Yes, you as the customer is paying the cost of the return shipping. You are free to choose any shipping method and provider you wish, but we recommend using a shipping service that offers tracking of the package. Please note that we cannot be held responsible for packages that disappear during shipping. Packages sent as COD are not picked up.

  • We are not responsible for packages that are lost in transit.
  • Packages sent as COD are not picked up.

Did you recieve my return?

You will get a confirmation via email as soon as your return is processed. It can take up to 14 days for a return to be reach us and be processed in our warehouse.

Do I pay my Klarna invoice even though I'm returning the product?

If the order is paid with Klarna it's important that you pay your invoice, even if you want to return the product, since it might take a few days for your package to reach us. Once the return is approved, your money will be refunded automatically.

Do I get a new invoce if I return one of two pair of shoes?

If there is anything left to pay on the invoice, you can see your updated invoice on Mina Sidor at Klarna Online.

Shipping damages

If the package or contents is broken when you recieve it, please make sure to report it to the carrier straight away. Also, make sure to contact kundtjanst@footish.se to let us know about the issue.